Privacy Policy


Effective Date:  2nd of November 2020

Welcome to

This website is controlled by Bausch & Lomb U.K. Limited ](“Bausch + Lomb”, “we”, “us” or “our”).  This website privacy policy (the “Privacy Policy”) describes how we collect, use, transfer and disclose information relating to you (“Personal Information”) that we may obtain through this website.  We process your Personal Information in compliance with the privacy and data protection laws in force in the European Economic Area (“EEA”), UK  and Switzerland.

Collection and Use of Personal Information

We process Personal Information for various purposes.  The following are examples of Personal Information collected by Bausch + Lomb:

– To provide a service requested by you or participate in to participate in a particular activity.

– When you order products online, we collect your identity, contact details, shipping information, payment information and other information necessary to execute the transaction.

– You can also create an account on our website to facilitate interactions with us.

– Competitions: When a person enters a competition, Bausch + Lomb may collect and use the entrant’s name and contact details (including postal address, email address, telephone number) in connection with the competition.

– Promotions, Free Trial or Voucher Programmes: When a person engages with Bausch + Lomb to participate in a Bausch + Lomb Promotions, Free Trial or Voucher Programmes , Bausch + Lomb may use the individual’s name, contact details (including email address, telephone number) and such Personal Information (which may include special category data) disclosed by the individual in order to process the voucher to participate in such programme or promotion. Where Bausch + Lomb operates promotions or programmes in conjunction with a third party partner, for example Eye Care Professionals (ECPs), subject to the promotion or programme rules and notices, Bausch + Lomb may provide such data to that partner who may collect and use the data , who shall be a joint controller of such data.

– Events: To participate in events and webinars organised and/or sponsored by Bausch + Lomb.

  • To meet our business needs

You can visit this website without revealing much information about yourself.  However, our servers automatically log technical data about visitors in order to render our website, for purposes of security, and for use in the analysis of the performance of our website.

The Personal Information we collect is also used by us for internal purposes such as improving our products and promotions, managing customer accounts, learning about our customers’ needs and contacting customers for research and informational purposes.

Finally, we may use your Personal Information in the context of a corporate transaction and to protect our rights or property, to enforce our terms of use and legal notices and for the establishment, exercise and defence of legal claims.

  • To meet our legal obligations

We process your Personal Information meet tax, accounting and other legal obligations, for example, in the context of commercial transactions.  In addition, we process your Personal Information when required by law or compelled by court order or other binding decision.

  • With your consent

In some circumstances we may seek your consent for the collection and use of your Personal Information.  This will be the case, for example, for the use of certain cookies, for the use of your e-mail address or mobile phone number for advertising or marketing purposes, or when you subscribe to certain services (e.g., a regular newsletter, invites to participate in events and webinars organised and/or sponsored by Bausch + Lomb, market research activities and product testing, analysis and surveys  market research, surveys).  You will always have the possibility of withdrawing this consent.

  • Direct Interactions

In addition, you may voluntarily provide Personal Information,  e.g., to give use feedback or contact us, including, where applicable, your name, contact information (phone number, email address and postal address), date of birth, job title, friend and family member names and contact information, hobbies, areas of interest, professional affiliations, brand and product preferences, source of referrals.  To the extent you provide information about friends and family members, you agree to provide such individuals with this Privacy Policy and to obtain their consent to provide the information.

If you are under 16, you shall not provide us with Personal Information without first obtaining a parent’s or guardian’s consent or authorization.

We will not use or share your Personal Information for purposes unrelated to those described in this Privacy Policy without first notifying you and, where required, offering you a choice as to whether or not we may use your Personal Information in this different manner.

 Sharing Information

We may share your Personal Information for the purposes mentioned above with:

– other entities of within our group of companies, Bausch Health Companies Inc. group;

– to our third-party partners (acting as joint controllers) such as to ECPs that participate in our Promotions or Free Trial or Voucher Programme, where you have provided consent

–  services providers in connection with the operation of this website and our company, including website hosting, the provision of technology related services, payment processing and authorization, promotional material distribution, market researchers;

– public authorities, government regulators or other law enforcement officials and the courts, as required or permitted by law or when compelled by a binding order; and

– other third parties in connection with a corporate restructuring, sale or assignment of assets, merger, or divestiture of Bausch + Lomb or any of our subsidiaries or affiliated companies.

When sharing your Personal Information with entities located in countries outside the, UK , the  EEA or Switzerland that do not provide for an equivalent level of data protection, we will put in place contractual guarantees in accordance with applicable data protection law.  You can use the contact information below to request more information.

Data Security

We maintain appropriate technical, physical and organizational measures to protect Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access.  Unfortunately, no information security system can be 100% secure. As a result, although we strive to protect your Personal Information, we cannot ensure or warrant the security of the Personal Information against unpredictable loss or unauthorized access.

Your Rights

Subject to restrictions under applicable law, you have the right to request from us access, rectification, erasure, restriction and discontinuance of processing, and portability of your Personal Information and not to be subject to automated individual decision-making.  Such requests can be addressed to the contact information below.

 Data Integrity

We take reasonable steps to ensure that the Personal Information we collect is relevant for the purposes for which it is to be used and that the Personal Information is reliable for its intended use and is accurate, complete and current.  However, in some cases we must rely on individual users to provide and maintain accurate Personal Information.  You are responsible for making sure that your information is up-to-date and accurate when you provide it to us and where our services offer you the tools to maintain your information.

Retention of Personal Information

We will only retain Personal Information for as long as we are required to do so by applicable law(s), or for as long as necessary for the purpose(s) for which it is processed.  We will delete Personal Information when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth in applicable law.

Changes to This Privacy Policy

If we make any material changes to this Privacy Policy, we will post a revised link on the home page of the website that indicates “Revised Privacy Policy” or a comparable notification about the changes. You should check this website periodically to see if any recent changes to this Privacy Policy have been made.  You can also tell if this Privacy Policy has changed recently by reviewing the Effective Date posted at the beginning of this Privacy Policy.

Links to Other Internet Websites

The privacy practices set forth in this Privacy Policy are for this website and other specified activities only. Other websites hosted by third parties may have different practices.  If you link to or otherwise visit any other websites managed by third parties, please review the privacy policies posted at those websites.  We have no control over those websites and are not responsible or liable for the policies and practices followed by third parties.

Are you a Healthcare Professional, (HCP) ?

If you are a HCP (including ECPs)  please read our dedicated HCP Privacy Notice.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

If you have any concerns or complaints about our use of your Personal Information, you can contact our Data Protection Officer at: .

If you think that your complaint has not been adequately addressed, you may have a right to lodge a complaint with the Supervisory Authority for privacy in your country.